The next day we met Anthony and he SAVED THE DAY! His willingness to help and pleasant attitude is the only reason why I'm giving this property 4 stars. When the "General Manager" Juan, learned of our difficulties, he was USELESS and did not assist with any resolution, suggesting we "check out and find another property." Is this really how Hilton Managers treat their guests, one who is a First Responder and Veteran? Corporate was contacted, we were given a case number and advised to contact them if the hotel didn't resolve our issues to our satisfaction upon check-out. Luckily, we travel with a cooler, so we made due. It was swapped out for a smaller unit that was not large enough for all of our items. We soon discovered the refrigerator didn't work. I'm not sure what it was, but the room cooled as expected afterward. It was then that they took a closer look and discovered something needed to be replaced. Maintenance came to the room and set the temp to 60, as if as though we didn't know how to set the temp for the room. The first night, despite the AC being set on 65, the room did not cool. Since there was no Housekeeping staff on duty at the time of our arrival, we purchased our own cleaning supplies, cleaned the room ourselves and received clean sheets and towels. Upon check-in (Room #529 - a King Suite w/refrigerator & mini-bar), the room smelled of a dog, and it was not cleaned and sanitized property - hair on towels, dust on baseboards, filthy couch cushions (we covered the couch with a sheet) and sheets that were not fresh. Finest Punta Cana By The Excellence Collection All Inclusiveīeing a Hilton Honors Member for years, of course we'll choose these properties every time, with the expectation of quality service, cleanliness and attentive staff.Hotels near Lawyer's Assistant Sch-Dallas.Hotels near Dallas Barber & Stylist College. Hotels near University of Texas at Dallas.Hotels near ITT Technical Institute - Richardson Campus.Hotels near University of Phoenix - Dallas Campus.Dallas/Fort Worth International Airport Hotels.Hotels near Heroes Sports Grill Bar & Lounge.InterContinental (IHG) Hotels in Dallas.Curio Collection by Hilton Hotels in Dallas.Hampton Inn & Suites Dallas - Central Expy North Park Area Pool.Hampton Inn & Suites Dallas - Central Expy North Park Area Rooms.Hampton Inn & Suites Dallas - Central Expy North Park Area Gym.Hampton Inn & Suites Dallas - Central Expy North Park Area Features.Hotels near Hampton Inn & Suites Dallas - Central Expy North Park Area.
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